Sno wrote: ↑Sun Oct 01, 2017 4:05 pm Not much to report from last night other than some God awful decor. Teal and burlap, good old Indiana chic. The bride did have hair big enough to win a Texas beauty pageant but she was sweet.
We did have one guest couple arrive at about 7:45. The guest count last night was a little over 100. I remember seeing a couple walking from the parking lot toward the venue and thinking to myself "huh, they look new..." You usually get a good scan of the crowd by the time you get to dinner service and recognize someone you hadn't seen at the ceremony or before hand.
I walked back inside only for the guy from the couple to approach myself and the catering team, who was working to break down the buffet. The following exchange happened:
Guy: "how can we get some food?"
Myself: "oh, I'm really sorry. Dinner service was at 6:00 pm. The catering team is breaking down."
Guy: "there isn't anything left?"
Myself: "nothing is available, I apologize."
Guy: "no it's our fault we were so late."
Right, there ceremony was at 4:30. You are over three hours late. Good talk.
About twenty minutes later, the guy has escalated the situation. He has gone to the mother of the bride and informed her we are not allowing him to eat.
So here are a few things to note:
The catering team was actually gone, off the property at this point.
The food service was a barbecue buffet line including things like pork and cole slaw.
The venue did not have an onsite kitchen. Meaning by 7:45, this food had been off of a proper health code heating element for at least two hours after leaving the catering facilities and being transported via heating boxes.
Some catering teams will allow you to take leftovers if there is a refrigerator on site that it can be placed until it leaves the property. Even this is as risk, if the food is not properly stored and some one say, leaves it in their car overnight, then goes to eat it the next morning and dies, its on the caterer.
I noticed the Bride's mother circling in one of my team members with the late guest in conversation and approach to handle. Bride's Mom says "he wasn't' allowed to eat?!" I then explain that due to HIS timing, health code would prevent us from serving anything. And that the caterer was already off the property. Go through the food borne illness issue, etc. Apologize to both her and him, once again, and offer to send one of my team members into town to pick up food for him and his partner.
He refuses and says (in front of the mother.) "no, it's fine. I just feel bad for her [the mother] for paying for all of that food that was wasted."
Thanks for taking it to that level, dick bag. Had to talk Mom down off the ledge of "this is typical policy. Please let me know what I can do. Happy to go pick up food, blah blah blah."
Then we watched the problem guest get hammered off of vodka cranberries as fast as possible and audibly talk shit to everyone he could find about how he wasn't allowed to eat the rest of the night. Fuck. Off.
Wouldn't want to do your job.